Customer Reviews
At Smooth Waters Plumbing, we take great pride in the services we offer and nothing makes us happier than hearing from satisfied customers. Positive reviews inspire us to maintain the highest standards of service, while constructive criticism motivates us to continually improve and adapt our services to better meet our clients’ needs.
Maryann Shipley
-On time
-Fast, quality work
-NO UPSELLS!
Had these guys do an estimate a few months back but needed to wait in the work. They gave me 3 different estimates based on what I needed, which wqs great!
8 months later, they honored the quote! They scheduled me for the next day, arrived on time, and did an amazing job!
Best of all, they didnt try to upsell me at all! Even better, they even found a way to REDUCE the price!
These folks were amazing, did amazing work and actually saved me money. Clearly I would 100%, absolutely recommend and weil use them again if needed.
The technology they have in place to keep you posted is awesome.
Thank you
toilet connections to drain lines repaired and toilets installed. Hard to believe. Great job.
Consistent, professional communication throughout their service
Explained needed repairs in easy to understand terms & various repair options free of any high pressure sale gimmicks
Our plumber was Sam and I was impressed with the quality of his workmanship
I love supporting local family owned businesses & we would definitely recommend them for your plumbing needs
Thanks Smooth Waters Plumbing. We have hot showers again!!!!
Techs were polite, respectful, and knowledgeable. They were thorough in their assessment and educated and informed of us the situation. Also, especially important they were not pushy. This was so appreciated. Excellent representatives of the company! Am reposting about Sam and Matthew. Cannot say enough good things about them. In addition to the positive comments in the last review, they ran into a couple of challenges while installing our shower. Each time they came to us, showed us the challenge and offered a solution that was workable and acceptable to us. Before leaving, they took multiple photos of their work and photos to help the construction company be able to successfully complete the construction. Sam and Matthew are gentlemen who not only make the company proud but the profession, too!
I’m very happy with the work that was done. Sam went above and beyond. He was on time, explained everything, and was finished in a timely manner. Sam went above and beyond to make sure what I wanted would work and would last a very long time. The work is guaranteed through the company, which is a big plus. The girls that I spoke to in the office to make the appointment were knowledgeable and very helpful. I like the fact, they are a small family owned business. I believe you’re treated much better. The entire experience from start to finish is one that I would highly recommend.
Prompt, professional, and quality. Will use them again in the future whenever needed. Highly recommend.
Services
Plumbing pipe repair, Plumbing leak repair
Price assessment
Reasonable price
Price
$500–600
Great service from Tyler! Thankful there were no blockages or damage to the water/sewer lines!
Services
Plumbing leak detection
Price assessment
Reasonable price
Price
$400–500
Their plumbers were on time and professional.
Commitment to Customer Satisfaction
Our team is dedicated to ensuring that every customer has a positive experience with our company, even if it’s a simple kitchen fixture changeout or a complex clogged drain clearing or water heater installation. We strive to exceed expectations with every job, from the initial call to the completion of the project. Our commitment to quality workmanship, timely service, and transparent communication is evident in the feedback we receive from our clients.
Our Approach to Reviews
We believe in the power of customer reviews to help us refine our practices and enhance our services. Each review provides us with valuable insights into what we are doing right and where there may be room for improvement when it comes to our broken pipe or leaking pipe repair services. We encourage our customers to share their experiences with us, whether through direct feedback, social media, or review platforms. This input is vital for our continued growth and success.
How We Utilize Feedback
Feedback from our customers is taken seriously and discussed within our team. Whether it’s praise for a job well done or suggestions for how we could do better next time, we consider all comments carefully. This helps us to recognize our strengths and address any areas where we can improve, ensuring that we continue to provide the exceptional service our customers expect and deserve.
Your feedback not only helps us; it helps us serve you better. For more information on how to submit a review or to learn more about the services we offer, please contact us.
